Terms of Service

Welcome

Welcome to Your Local Grass Guy. By visiting or using our website or our customer app, you agree to these Terms of Service. Please read them carefully. If you do not agree with these terms, please do not use them.

1. What These Terms Cover

In these terms, the website means yourlocalgrassguy.com, our marketing site. The app means app.yourlocalgrassguy.com, where you can create an account, place and pay for orders, schedule delivery, pickup or installation, and manage a membership.

Where the two are different, we say so. Otherwise, both are covered.

2. Website and App Use

The website is provided for general information about our sod, lawn care, delivery, and installation services. You may use it to learn about our services, request information, contact us, or submit a service inquiry.

The app is where orders are placed and paid for.

You agree not to use the website or the app for any unlawful purpose, to interfere with their operation, to submit false or misleading information, or to attempt to gain unauthorized access to any part of them or to any other person’s account.

3. Accounts

You need an account to place an order in the app. When you create one, you agree to provide accurate information and to keep it up to date.

You are responsible for keeping your password and your phone and email access secure, and for activity that happens under your account. Tell us right away if you believe someone else has gained access to it.

Accounts are for one person. Do not share your sign-in with anyone.

We may suspend or close an account that is used for fraud, abuse, chargeback abuse, or any breach of these terms, or where we are required to do so by law. We will still honor our obligations for any order already paid for, unless that order is itself part of the problem.

You may delete your account at any time from the Security section of your account. Deleting your account removes your personal details, ends any paid membership without a refund, and does not cancel or refund orders already placed. Records we are required to keep are described in our Privacy Policy.

4. Services

Your Local Grass Guy may provide services including sod sales, sod delivery, sod installation, lawn preparation, soil preparation, lawn care, and related outdoor services.

Service descriptions are for general informational purposes. The exact scope of work, pricing, timing, materials, and availability may vary depending on the property, lawn condition, access, weather, scheduling, sod availability, and other project-specific factors.

5. Estimates and Quotes

This section applies to estimates and quotes, not to orders placed and paid for in the app.

Any pricing, quote, promotion, or estimate provided by phone, by email, by text message, in person, or through a form on the website is subject to review and confirmation.

Final pricing may change based on property size, soil condition, grading needs, access to the work area, delivery requirements, material availability, additional labor, changes requested by the customer, or conditions discovered before or during the project.

Unless otherwise stated in writing, estimates are not guaranteed final prices. Submitting a form, calling us, texting us, or requesting an estimate does not create a binding agreement until the service details, pricing, and schedule are confirmed by Your Local Grass Guy.

6. Online Orders and Pricing

When you place an order in the app, the price shown at checkout, including any delivery fee, discount, and sales tax, is the price you are charged at that moment. That is a completed purchase, not an estimate.

Your order is accepted when we confirm it. Until then, we may decline or cancel an order and refund you in full if the item is out of stock, the delivery address is outside our service area, we cannot schedule the work, we suspect fraud, or a price or product description was listed in error.

Prices, products, and promotions may change at any time. A change does not affect an order that has already been paid for.

Quantities you calculate with our sod calculator or measuring tool are estimates to help you order. You are responsible for the quantity you choose to buy.

7. Payment, Cancellations, and Refunds

Payment: Payment is taken at checkout through our payment processor. We accept the payment methods shown at checkout. We do not store your full card number.

Cancellations and changes: If you need to cancel or change an order, contact us as soon as possible at (945) 298-7483. Because sod is a perishable product that is cut, ordered, and reserved for a specific delivery, cancellations made after your order has been scheduled or the sod has been cut may not be refundable, in whole or in part.

Refunds: Approved refunds are issued to the original payment method and normally appear within 3 business days. Delivery fees are refundable only where the delivery has not yet taken place.

Failed or refused delivery: If we arrive as scheduled and cannot complete the delivery or work because the property is not accessible, no one is present where presence is required, or the work area has not been cleared, additional charges may apply for a return trip, and the sod may not be refundable.

Chargebacks: If you have a problem with an order, contact us first. We will work with you.

8. Delivery, Pickup, and Installation

Delivery is available within our service area. Delivery fees are calculated at checkout based on your address and are shown before you pay.

You are responsible for providing accurate address and access information, and for making sure the delivery or work area is clear and reachable at the scheduled time.

Sod is a living product. It must be installed and watered promptly after delivery or pickup. We are not responsible for sod that fails because it was left on the pallet, was not watered, or was not installed in time.

Where we deliver to a driveway or another specified drop point, that is where the product will be left unless we have agreed otherwise in writing.

9. Pro Membership and Automatic Renewal

Pro membership is an optional yearly membership. There are two ways to have it: buy 20 pallets within a year and Pro is earned at no cost, or join at the price shown when you sign up.

Price and term: Paid Pro membership currently costs $350 for the first year and renews at $175 per year. The membership lasts one year from the date you join or renew. Prices may change; any change will be shown before you join and will not affect a term you have already paid for.

Benefits: Pro members receive $20 off every whole pallet for the entire Pro year, applied automatically in the cart and at checkout. Paid Pro members also receive RoughRiders tickets while that offer lasts. Benefits may change over time; we will tell you before a change takes effect.

Automatic renewal: Paid Pro membership renews automatically each year, and we charge the card you have saved with us. The renewal price is shown to you when you join and again in your account.

How to cancel: You can cancel at any time up until your renewal date by turning automatic renewal off in your account. If you cancel, your membership continues until the end of the year you have already paid for and then stops, and you will not be charged again.

No refunds after a renewal: Once a renewal has been charged, that membership year is not refundable. The same applies to the first year when you join. Cancelling part-way through a year, or deleting your account, ends the membership but does not refund it, unless we agree otherwise or the law requires a refund.

If a renewal payment fails, we may retry it and will let you know. If it keeps failing, membership benefits stop.

Earned Pro membership, obtained by buying 20 pallets in a year, is not paid for and is not refundable, and does not renew automatically.

10. Sales Tax and Tax Exemption

Sales tax is calculated at checkout based on your delivery or service address.

If you apply for tax-exempt status, you are responsible for the accuracy and validity of the business information, tax identification number, and certificate you submit, and for telling us if it expires or stops being valid.

If tax was not charged because of a certificate that turns out to be invalid, expired, or not applicable, you are responsible for the tax that should have been paid, and we may charge it to you or invoice you for it.

11. Scheduling and Weather Delays

Service dates and arrival windows are estimates and may be affected by weather, traffic, crew availability, sod farm availability, equipment issues, supplier delays, or other conditions outside of our control.

Because sod and lawn work can be weather-dependent, Your Local Grass Guy may reschedule services when necessary to protect the quality of the work or the safety of our team. We will contact you if that happens.

12. Customer Responsibilities

Customers are responsible for providing accurate information about the property, service address, access points, irrigation systems, underground utilities, pets, gates, HOA requirements, and any known property concerns.

Customers should remove personal items, outdoor furniture, toys, decorations, vehicles, pet waste, and other obstacles from the work area before service begins.

Unless otherwise agreed in writing, customers are responsible for marking or notifying us about sprinkler heads, irrigation lines, drainage lines, landscape lighting, buried cables, invisible fences, and other hidden items that may be affected by lawn preparation or installation work.

13. Sod and Lawn Results

Your Local Grass Guy works to provide quality sod and installation services, but lawn results can depend on many factors outside of our control, including watering, sunlight, shade, soil condition, drainage, foot traffic, pets, pests, disease, weather, and ongoing maintenance.

Customers are responsible for proper watering and maintenance after installation unless a separate maintenance agreement is made in writing.

We do not guarantee that sod, grass, or landscaping will remain healthy if it is not properly watered, maintained, or protected after installation.

14. Promotions, Offers, and Discount Codes

Any promotions, discounts, or special offers are subject to availability, expiration dates, service area restrictions, and project qualification. Offers may not be combined unless stated otherwise.

Discount codes are for personal use, may be limited to one use per customer, and may be withdrawn if they are shared publicly or used in a way they were not intended for. Your Local Grass Guy may change, update, or discontinue promotions at any time.

15. Text Messaging and SMS Communications

By providing your phone number and opting in through our app, you consent to receive transactional text messages from Your Local Grass Guy. These messages include order status updates, such as delivery, pickup, or installation notifications, and one-time login verification codes.

• Message frequency varies based on your account activity, typically 1 to 3 messages per order.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe from text messages.
• Reply HELP for assistance, or contact us at (945) 298-7483.
• Consent to receive text messages is not a condition of purchase.
• We do not send promotional or marketing text messages without your separate express consent.
• We do not share your phone number or opt-in consent with third parties for their marketing purposes.

For details on how we handle your information, see our Privacy Policy.

16. Website and App Content

All text, images, graphics, logos, service descriptions, and other content are owned by or licensed to Your Local Grass Guy unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

17. Before and After Photos

Any before and after photos, project images, examples, or testimonials shown are for informational and marketing purposes only. Results may vary based on the property, service type, lawn condition, maintenance, weather, and other factors.

18. Reviews and Testimonials

Reviews and testimonials reflect the experiences and opinions of individual customers. They do not guarantee that every customer will have the same results.

Your Local Grass Guy does not knowingly publish fake reviews or misleading testimonials. If compensation, discounts, or incentives are ever provided for a review or endorsement, we will disclose that where required.

19. Third-Party Links and Services

Our website and app may contain links to, or rely on, third-party websites, platforms, maps, and payment processors. These are not controlled by Your Local Grass Guy.

We are not responsible for the content, privacy practices, policies, or actions of any third party.

20. No Professional Advice

The information we provide is for general informational purposes only. It should not be considered legal, financial, agricultural, engineering, drainage, irrigation, or professional property advice.

For specific property concerns, drainage issues, irrigation problems, soil problems, HOA requirements, or utility concerns, you should consult the appropriate professional.

21. Disclaimer of Warranties

The website and app are provided on an “as is” and “as available” basis. Your Local Grass Guy makes no warranties that they will be uninterrupted, error-free, secure, or free of viruses or harmful components.

We make reasonable efforts to keep information accurate, but we do not guarantee that all information is complete, current, or error-free.

22. Limitation of Liability

To the fullest extent allowed by law, Your Local Grass Guy will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or app, or reliance on information found there.

This limitation does not apply where prohibited by law.

23. Indemnification

You agree to hold harmless Your Local Grass Guy, its owners, employees, contractors, and representatives from any claims, damages, losses, liabilities, or expenses arising from your misuse of the website or app, your violation of these Terms of Service, or your submission of false or inaccurate information.

24. Privacy

Using our website or app may involve submitting personal information such as your name, phone number, email address, service address, and project details.

Please review our Privacy Policy to understand how we collect, use, and protect information.

25. Changes to These Terms

Your Local Grass Guy may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use after changes are posted means you accept the updated terms.

26. Governing Law

These Terms of Service are governed by the laws of the State of Texas, without regard to conflict of law principles.

27. Contact Us

If you have questions about these Terms of Service, please contact us: